Customer Complaint: “My waterproof jacket leaks”

(Spoiler Alert: check out the Notes below if you want to get to the meat of this article) This week I got the below mail. I get them every year around this time and they always go along the same lines: “Hi I bought an expensive waterproof jacket. I was told by x sales personContinue reading “Customer Complaint: “My waterproof jacket leaks””

“My Jacket is not waterproof, it leaks!”

So came the complaint. “I have paid a lot of money for this and expect that it keeps me dry while running on our trails”. I work for the Adventure Inc, the distributor of Mountain Equipment and Ronhill among several other leading brands. Every winter I get at least one complaint like this. Here is howContinue reading ““My Jacket is not waterproof, it leaks!””

PUFfer Preparation 301

I have had an interesting email conversation with a fellow trail runner on gear and how to best use it stretching over the last few weeks. This conversation and my presentation at SSISA prompted me to put expand on ideas here. My comments are aimed specifically at PUFfer runners but are universally applicable. Let meContinue reading “PUFfer Preparation 301”

Nikwax and the art of jacket maintenance

The first winter rains are starting to fall here in the Cape and mornings are chilly. Out come windproof and waterproof breathable jackets to protect us from these elements. However unless these jackets are relatively new they do not keep the damp out as well as they should. The first sign of trouble is whenContinue reading “Nikwax and the art of jacket maintenance”